Terms and Conditions

By placing an order on this site you are agreeing to these terms and conditions. Please read them carefully. Under English law, we may not enter into a contract with any person under 18 years of age. By placing an order you declare that you are at least 18 years old.

1. General. These terms and conditions are governed by the Laws of England and Scotland. If any provision of these conditions is held by a competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions shall not be affected.
   
2. Our guarantee. We aim to supply fish of the highest standard. If you are not happy with the quality of our fish, we will refund your money.
   
3. Return of non-perishable items. If you wish to return a non-perishable item for any reason other than it not being of satisfactory quality (faulty etc), you may do so at your own expense. We will refund the cost of the item as long as the it is returned to us in the same condition as when we sent it to you.
   
4. Delivery. Orders for frozen fish are normally delivered within 3 - 10 days, except in December when delivery details will be announced on the site. Deliveries which are not signed for are left "at your risk", if the driver can find a reasonably secure place to leave them. If we anticipate any difficulties concerning the delivery date, we will contact you as soon as reasonably possible to arrange a mutually acceptable alternative.
5. Cancellation of orders. You may cancel your order at any time up to the closing time for acceptance of orders. We will refund any payment you have made, but reserve the right to make a charge of £4 to cover the costs incurred by us in handling your payment/credit.
   
6. Payment. For web orders, we will debit your credit/charge card at the time of placing the order. If you wish to place your order in advance, and do not wish to have your card charged until the order is ready for despatch, please place your order by phone, AND TELL US THAT YOU DO NOT WANT YOUR CARD CHARGING STRAIGHT AWAY. Should your order include an item which is out of stock on the despatch date, we will offer you the choice of a refund or a credit note.
   
7. Customer support. You may call our customer helpline on 0800 279 3474 at any time of the day or night. If the line is not attended, please leave a message. We aim to respond to all calls within 24 hours except at weekends / public holidays. Calls to this number are free from within the UK. Alternatively, or if contacting us from outside the UK, you may email us at yourfishgou@thefishsociety.co.uk 
   
8. Complaints handling. We sincerely hope that you never have cause to complain about our service or products. If despite our best efforts you do have a complaint, please email us at yourfishgou@thefishsociety.co.uk giving us as much information as you wish. We will try to acknowledge your complaint within 1 working day, and to contact you to say how we propose to resolve it within 5 working days.
   
9. Privacy policy. All personal information we collect is collected lawfully, within the terms of the Data Protection Act 1998.
   
10. Cookies. We store data which allows us to recognise you, your preferences and how you use this website, and also to power our shopping system. This data is stored in cookies as you navigate around the site. A cookie is a small amount of data which we send to your browser to be stored on your PC etc. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will not be able to us our shopping system.
    
11. Links to other sites. Whilst we do take reasonable care with links we provide to other sites, we have no control over the content of those sites, and cannot accept any responsibility for them.
    
12. VAT. Where applicable, VAT at the relevant rate is included in the web site price. Our VAT registration number is 591 8946 82.
    
13. Company details. The Fish Society and 0800 Seafood are trading names of SAF Ltd, registered in England number 2797697. Our registered address is 2 Coopers Place, Combe Lane, Wormley, Surrey, GU8 5TG, England.