
10 things we'd like you to understand
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Our philosophy in a nutshell |
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1) Our aim is to give you top quality fish. We hate making compromises. We do not aim to be cheap. We aim to be the best. 2) All our fish is frozen. Selling fresh fish requires too many compromises. However, we do take great care to ensure our fish is very fresh at the point of freezing. We defy you to be able to tell the difference between our frozen fish and fresh fish, when it is cooked and on the plate. 3) We also focus on superior grades, for instance thick fillets from large fish, large scampi without breadcrumbs, ice or added water. In fish, size matters: we will always tell you the size of the fish you are buying. 4) We want to be best for service as well as best for product. Fish is very perishable, so deliveries must arrive at the right place and on time. We take a lot of care to make sure your order arrives in perfect condition.
5) Our MAIN FISH HALL is for people who want to fill up their freezer with several meals-worth of fish. 6) Main Fish Hall orders are delivered frozen - we guarantee it. This saves you the time and trouble of freezing it yourself. (And home freezing is SLOW freezing - that's bad for your eating experience.) We freeze and pack to a very high standard. Each fillet, steak or prawn is frozen individually, so you can take one item from the pack at a time. 7) Our QUICKnEASY shop is for people who just want one or two items. To make shopping simple, all prices in QuickNeasy include delivery. QuickNeasy deliveries do not arrive frozen - they arrive chilled.
8) We have the widest range of any fish retailer - nearly 300 lines. This includes many spectacular items which you simply cannot obtain from anywhere else. Check out our crab clusters! Try our marvellous paella pack! 9) Because our standards are so high, we can offer you a no quibble guarantee: If you are unhappy, we will refund or replace. You only need to ask. 10) We really like your feedback and questions. We welcome callers and you'll get straight through to a really nice person.... on 01428 687768. |
To supply you with outstanding fishTo be a pleasure to deal withInevitably we will fall short of these standards from time to time, but they are what we are aiming for. When we lapse, we will - so far as possible - make proper amends.
Providing this service means that we wlll never be the cheapest source of fish. We don't want to be cheap. We want to be the best.
Some of our members have been buying fish from us for over ten years. Several have spent over £5,000 with us. Thankyou! - We must be doing something right.
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