The Fish Society

1. Your statutory rights. Nothing contained in these terms and conditions affects your statutory rights as a consumer.

2. The site. We reserve the right to change details and prices on any part of this site, including these terms and conditions, at any time and without notice. We will, however, honour any bona fide order made before such changes.

3. Delivery area. We despatch frozen fish covers to most parts of the UK, including offshore (supplementary charges apply), but excluding some northerly and western parts of Scotland where there is no "guaranteed next day" delivery service.

4. Prices. We try to ensure that the prices on our web site are correct. If any price is wrong we reserve the right to charge you the correct price. If this means you will have to pay more, we will contact you and will not proceed without your consent.

5. Payment. For web orders, we will debit your credit/charge card at the time of placing the order. If you wish to place your order in advance, and do not wish to have your card charged until the order is ready for despatch, please place your order by phone, AND TELL US THAT YOU DO NOT WANT YOUR CARD CHARGING STRAIGHT AWAY. Should your order include an item which is out of stock on the despatch date, we will offer you the choice of a refund or a credit note.

6. Delivery. Orders for frozen fish are normally delivered within 3 - 10 days, except in December when delivery details will be announced on the site. Deliveries which are not signed for are left "at your risk", if the driver can find a reasonably secure place to leave them. If we anticipate any difficulties concerning the delivery date, we will contact you as soon as reasonably possible to arrange a mutually acceptable alternative.

6a. Accuracy of delivery details. YOU are responsible for giving US a full and correct address for all deliveries, including but not limited to the postcode. If WE or OUR carriers are unable to deliver any order due to any error in the address, YOU will be charged for the order in full.

7. Our guarantee. We aim to supply fish of the highest standard. If you are not happy with the quality of our fish, we will refund your money.

8. Return of non-perishable items. If you wish to return a non-perishable item for any reason other than it not being of merchantable quality (faulty etc), you may do so at your own expense. We will refund the cost of the item less a handling charge of 5 per cent, as long as the item is returned to us in the same condition as when we sent it to you.

9. Cancellation of orders. You may cancel your order at any time up to the closing time for acceptance of orders. We will refund any payment you have made, but reserve the right to make a charge of £4 to cover the costs incurred by us in handling your payment/credit.

10. Personal details. We will not pass on any details about you to any person not directly employed by us, unless required to do so by law.

10. Customer support. You may call our customer helpline on 0800 279 3474 at any time of the day or night. If the line is not attended, please leave a message. We aim to respond to all calls within 24 hours except at weekends / public holidays. Calls to this number are free from within the UK. Alternatively, or if contacting us from outside the UK, you may email us at support@thefishsociety.co.uk.

11. Complaints handling. We sincerely hope that you never have cause to complain about our service or products. If despite our best efforts you do have a complaint, please email us at complaints@thefishsociety.co.uk giving us as much information as you wish. We will try to acknowledge your complaint within 1 working day, and to contact you to say how we propose to resolve it within 5 working days.

12. Privacy policy. All personal information we collect is collected lawfully, within the terms of the Data Protection Act 1998.

• We NEVER release any information we hold about our customers to any third party, unless required to do so by law.
• Information is collected as a result of contacting us, placing an order, or requesting registration.
• We store lists of email addresses which we use to send out information about our products and services. If you do not wish to receive such emails, we will remove them if you email us at unsubscribe@thefishsociety.co.uk. There is no need to fill in the body of the email provided the subject is left as "unsubscribe".
• We store customer delivery and contact details, as collected when an order is placed, to enable us to make deliveries. We keep this information on file to enable customers placing repeat orders to do so without the need to fill in all their details again. If you want your details removed from our delivery details database, email us at remove@thefishsociety.co.uk. Please give your name, address and membership number (if any) in the body of the email,and leave the subject line as "remove_my_details".
• Information we collect as detailed above is only stored by ourselves, we do not use any third party to collect our data.
• If you have any questions about our privacy policy, you can email them to us at privacy@thefishsociety.co.uk. We will aim to acknowledge your enquiry within 1 working day, and to provide an answer or tell you what we are doing about your enquiry within 5 working days.

13. Cookies. We store data which allows us to recognise you, your preferences and how you use this website, and also to power our shopping system. This data is stored in cookies as you navigate around the site. A cookie is a small amount of data which we send to your browser to be stored on your PC etc. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will not be able to us our shopping system.

14. Links to other sites. Whilst we do take reasonable care with links we provide to other sites, we have no control over the content of those sites, and cannot accept any responsibility for them.

15. VAT. Where applicable, VAT at the relevant rate is included in the web site price. Our VAT registration number is 591 8946 82.

16. Company details. The Fish Society and 0800 Seafood are trading names of SAF Ltd, registered in England number 2797697. Our registered address is 6 Scotlands Close, Haslemere, Surrey, GU27 3AE, England.

17. General. These terms and conditions shall be governed by the Laws of England. If any provision of these conditions is held by a competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions shall not be affected.