X

Feedback

See answers to common questions. FAQ

Need help?

Having trouble or want to ask a question?

Call us on the number below Mon-Fri 9-5 UK time.

Or leave a message and we'll call you back

 

Tell us what you think

We are always pleased to receive comments on every aspects of our site. If you leave contact details, we'll follow up if appropriate.

 
X

Feedback

Please enter text.
 
THE FISH SOCIETY
0 ITEMS £0.00 + £0.00 DELIVERY
BASKET
CHECKOUT
MY ACCOUNT

Welcome to THE FISH SOCIETY!

The UK’s leading internet fishmonger

has a very special offer for new customers:

 

If your trolley is worth £50, we'll give you free delivery.

If you get it to £80, we'll give you free delivery

plus a further £10 off.
 
This offer will be applied automatically at our checkout

if you make a purchase on this visit.
 
So stock up on your favourite fish…

or try something new!

 

 

Yes please!
No thanks!
 
Open shopping basket
Close
 
 
ITEM QUANTITY TOTAL
  
    SUB TOTAL £0.00
Delivery to DELIVERYNorthwest
Delivery
 
Air Mail Delivery
Tracked mail Delivery
DHL delivery
Air Mail Delivery
Tracked mail Delivery
DHL delivery
fdsfdsfdsfds
 
incur a surcharge.
 
The Fish Society > ukpage
 

UK delivery

Orders which include FROZEN items arrive ON A DAY YOU CHOOSE within 24 hours of despatch, insulated and packed with gel ice to stay frozen until 7pm.

Orders for TINNED items under approx £75 are sent by 2nd class mail unless you upgrade to courier.

Except in the summer, orders for SMOKED items under approx £75 are sent by 1st class mail unless you upgrade.
We do not deliver on Sundays or Mondays. Orders for Saturday delivery must be placed by phone (see below).

 

STANDARD COURIER DELIVERY
Arriving by 1pm any Tue/ Wed/ Thur/ Fri chosen by

you (except remote postcodes - see below.)
Please place your order two or more days in advance.
Trolley total under £100 - delivery £10*
Trolley total under £150 - delivery £5*
Trolley total £150 and over - FREE delivery*
* Remote postcodes are surcharged - see below.
Deliveries do not need to be signed for. There’s

a special box at our checkout for your “IF OUT”

instructions. Our well insulated packaging will

normally keep your fish fine until at least 7pm.

Saturday deliveries
Must be placed by phone before noon on Friday.
Delivery charges are between £5 (high value, low

weight) and £35 (opposite).
If you plan to use your Saturday delivery over the
weekend, consider asking us to leave out the dry

ice so your order will defrost en route.
Saturday deliveries should arrive before 1pm

(except remote post codes). They are delivered

by Royal Mail and must be signed for.

Must have it tomorrow
Rush orders must be placed by 12 noon. The delivery

charge is £15 regardless of order value.

 

Late deliveries PLEASE READ ALL THIS CAREFULLY
►Inevitably a few of our deliveries (less than 5%) are late -
most by less than an hour.

►Our advised delivery times of by 1pm and by 6pm include

safety margins. If your delivery has not arrived by noon or

4pm, please call us. We will get you an ETA.

"By 6pm" and "by 1pm" are not contractual commitments.

We expect you to be grown up about late deliveries.

"Day late deliveries". Very occasionally, for instance due to

a mis-sort, your order may arrive one day late. As your order

will be well-packaged, it should cope with the delay. We will

do everything in our power to ensure early delivery the

following day.
If you reject a late delivery without inspecting the contents,

we will not refund you.

If your fish is for a dinner party or special event, choose a

delivery date at least a day ahead. Hey! - it's frozen:

eliminate all angst by going a week ahead!
Bank holidays
We don’t deliver on bank holidays. Nor the following day.
Remote postcodes
Please consult THIS PAGE. Most new customers with
remote post codes pay a surcharge of £5 for their first order.