Delivery
Fish is highly perishable. Fast and reliable delivery is essential. We use dry ice and thermal packaging to keep your fish cold in transit.
UK
For orders including frozen or chilled fish, delivery is on a date set by you.*
For next day delivery, place your order by midday. (Missed it? - try calling us - 01428 687768)
Your order leaves us at 4pm and arrives the following day (normally by 1pm).*
Our well-insulated packaging and dry ice will normally keep your fish cold until 9pm on delivery day.
| Service | Charge | Delivery | Comments |
|---|---|---|---|
| Normal |
Basket |
|
|
| Saturday |
+ £5 | Normally by noon |
|
| Remote |
+ £15 | Royal Mail Special Delivery | Click here |
|
from £2 |
1st or 2nd class mail |
|
DESPITE OUR BEST EFFORTS, LATE DELIVERIES ARE INEVITABLE...
*About 1% of our deliveries arrive a day late. Orders are well packaged and can cope with such a delay.
You must be able to accept a day-late delivery - see our Terms & Conditions.
If your order has not arrived by 1pm on your chosen delivery day, please call us. We will chase it on your behalf.
If your fish is for a dinner party or special event, please choose a delivery date at least a day ahead.
BANK HOLIDAYS
We do not deliver on bank holidays, nor the following day.
INTERNATIONAL
| Service | Charge | Delivery | Comments |
|---|---|---|---|
| EU (DHL) |
from £45 |
|
|
| USA (FedEx) |
from £70 |
|
|
| Other | Call or email | We ship to most large countries. | |
| Air Mail | from £15 | Worldwide, normally tracked | Only non-frozen, non-smoked |
IMPORT DUTY
No international customer has ever had to pay duty. If we are sending you frozen fish we will always include the duties in delivery charge you pay. We then pre-pay these at booking to ensure a swift delivery.