Delivery
I M P O R T A N T : We use dry ice and thermal packaging to keep your fish cold in transit. We use extra dry ice during warm weather. Most shipments arrive frozen but this is not guaranteed. However your fish should still be at a very low temperature when you open your box and therefore suitable to put in your freezer. (Refreezing is only dangerous if the product has reached 8C. We would point out that supermarkets routinely sell defrosted fish as "fresh", with the advice that the fish may be frozen when you get home.)
UK
For orders including frozen or chilled fish, delivery is on a date set by you.*
For next day delivery, place your order by midday. (Missed it? - try calling us - 01428 687768)
Your order leaves us at 4pm and arrives the following day (normally by 5.30pm).*
Our well-insulated packaging and dry ice will normally keep your fish cold until 9pm on delivery day.
| Service | Charge | Delivery | Comments |
|---|---|---|---|
| Normal | Basket |
|
|
| By 10am | + £15 | By courier (APC) | Click here |
| Saturday | + £5 | Normally by noon |
|
| Remote | + £15 | Royal Mail Special Delivery | Click here |
| from £2.90 | 1st or 2nd class mail |
|
DESPITE OUR BEST EFFORTS, LATE DELIVERIES ARE INEVITABLE...
*About 1% of our deliveries arrive a day late. Orders are well packaged and can cope with such a delay.
You must be able to accept a day-late delivery - see our Terms & Conditions.
If your order has not arrived by 4pm on your chosen delivery day, please call us. We will chase it on your behalf.
If your fish is for a dinner party or special event, please choose a delivery date at least a day ahead.
BANK HOLIDAYS
We do not deliver on bank holidays, nor the following day.
INTERNATIONAL
| Service | Charge | Delivery | Comments |
|---|---|---|---|
| EU (DHL) | from £35 |
|
|
| USA (FedEx) | from £70 |
|
|
| Other | Call or email | We ship to most large countries. | |
| Air Mail | from £15 | Worldwide, normally tracked | Only ambient |
IMPORT DUTY
If we are sending you frozen fish to the EU or USA, the delivery charge normally includes duty. For deliveries outside the US and EU, we will contact you to pay the duty via us when we book your parcel. This helps avoid delivery delays. If you order (only) tinned goods, the courier may contact you immediately before delivery and request payment of duty by you.