OUR GUARANTEE

We aim to supply fish of the highest standard. If you are not happy with the quality of our fish, we will refund you without question the first time you complain unless you are are complaining about the entire content of your order in which case we will take a view.

To protect ourselves from the occasional predatory customer, subsequent complaints will be dealt with on an ad hoc basis. We might not refiund you if we consider - usually on the basis of how other customers have responded to the same fish - that you are taking advantage of us by complaining about a good product which you merely did not like.