What you need to know about your delivery

Our range is mostly frozen or chilled, so timely delivery is essential. We give the delivery process extra care and attention. And frankly, we need the same from you... this isn't a pair of socks which will come to no harm from being a day or two late.

Your order is not delivered in a refrigerated vehicle. Instead we pack your order in a thermoproof box with dry ice and / or gel ice. It should be delivered to you by 7pm on the delivery day you chose.

Look out for it

Please be sure to know your delivery day and on the day. DPD will send you a 1 hour time slot in the morning. Keep an eye out for the delivery, the driver will not necessarily knock on your door. They are likely to leave the parcel near the door or a safe place. You will receive a notification when it has been delivered, along with a photo as proof of delivery 

Late delivery

No delivery system is infallible. About 1 in every 100 of our parcels arrive late and 1 in a 400 are delivered to the wrong house. We are familiar with these issues and manage deliveries accordingly. Please call us if you encounter any issues 

If your 1 hour time window has passed and you haven't received your parcel or  a message from our courier, please call us.

Depending on its exact contents your parcel should stay very cold or frozen. In any instance, we will always try our very best to resolve any issues that arise.